So much for the cheap job

Fleeced, that's how we feel.. the cheap job where the "Heating Engineer" [formerly known as plumbers] "fixed"* the heating problem the other week.

Despite being told that the charge out rate was £45 +VAT per half hour, and that a job of this type normally takes an hour and a half, we have been charged £135 +VATm this despite the "Heating Engineer" being in the house about 15-20 minutes and conducting an incomplete "repair". The "Heating Engineer" himself advising Sarah that it was a 1/2 hour job. When refusing to pay the amout the company obviously contacted the "Heating Engineer" who them spoke to Sarah complaining that he would now not get paid his £35... so a job takes 1/2 hour the "Heating Engineer" gets £35 and the company take a whopping £110+VAT - I'm in the wrong job!!

When Sarah mentioned the delay, the "Heating Engineer" said he'd only had the call that afternoon!! So much for customer service and they'll be there before midday!!

So we have offered £45 +VAT for the incomplete "repair", which is more than reasonable.

If we are not satisfied, trading standards and Watchdog are the next call.

*when I say fixed, I mean it in the loosest terms possible - he took a 13 amp fuse from a spare plug in the cellar to replace a fused 3 amp fuse as he hadn't got any spare ones....